Shipping & Returns

We offer free shipping on all orders! All orders ship the next business day and arrive within 3-7 days. 

If you are not satisfied with your order, please contact us at

If your Spinballs LED poi stops working in the first 3 months, we will send you a replacement. After that time period, we will provide you with a 50% discount for a new pair of Spinballs. If there’s an issue with a single Poi, we will replace it. We do not send a new pair to replace a single issue.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a corresponding receipt of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at to start the process.